Privacy Policy

Privacy Policy

This Privacy Policy explains what personal data Lokalionline collects, why we collect it, and how it is used and protected.

1. Data we collect

• Account data: name, email address, phone number, delivery address and password (stored encrypted).
• Order data: items purchased, order history and payment status.
• Technical data: IP address, browser type and pages visited, used to keep the site secure and improve performance.

2. How we use your data

We use your data to process orders, provide customer support, prevent fraud, personalise your experience on the site and, if you opt in, send you updates about offers and new products.

3. Sharing with sellers and partners

When you place an order, the relevant seller receives the information needed to fulfil it (name, address and contact details). Payment providers and delivery partners receive only the data required to process the payment or delivery.

4. Cookies

We use cookies to keep you logged in, remember your cart and understand how the site is used. You can control cookies through your browser settings.

5. Data retention

We keep your data for as long as your account is active and for a reasonable period afterwards to comply with legal, accounting and tax obligations.

6. Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent for marketing communications at any time from your account settings or by contacting support.

7. Security

We use reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Contact

If you have questions about this Privacy Policy or how your data is handled, please contact us using the details in the footer of the site.