Seller Policy

Seller Policy

This Seller Policy explains the rules and responsibilities that apply to anyone who sells products or services through Lokalionline. By registering a seller account, you agree to the terms below.

1. Becoming a seller

To open a shop on Lokalionline you must provide accurate registration information, including a valid contact phone number, email address and, where applicable, a business registration number. We may verify this information before or after your shop is activated.

2. Listing products

• Product titles, descriptions, photos and prices must be accurate and must describe the actual item being sold.
• Items must be legal to sell in Serbia. Counterfeit goods, stolen goods, weapons, drugs and other prohibited items are not allowed.
• Prices must include all mandatory fees. Hidden charges added after purchase are not permitted.
• You are responsible for keeping stock quantities up to date so buyers do not order items that are unavailable.

3. Orders and fulfilment

Once an order is placed, sellers are expected to confirm and ship it within the timeframe stated on the product page. If an item cannot be delivered, the seller must notify the buyer and process a refund without unnecessary delay.

4. Communication with buyers

Sellers must respond to buyer questions and support tickets in a timely and professional manner. Abusive or misleading communication is not tolerated.

5. Fees and payouts

Any commission or service fee applicable to your shop is shown in your seller dashboard. Payouts are processed according to the schedule and method configured for your account.

6. Suspension and termination

Lokalionline may suspend or close a seller account that repeatedly violates this policy, receives a high number of justified complaints, or engages in fraudulent activity. Sellers will be notified of the reason where possible.

7. Changes to this policy

We may update this Seller Policy from time to time. Continued use of your seller account after changes are published means you accept the updated terms.